Job account coordinator in Charlotte, NC at CBRE

Job Details

Company Logo Logo
Company CBRE
Company Website Hiring Organization
Company Address Dallas, TX
Industry Real Estate
Sector Real Estate
Salary 54762 - 41348 USD per ANNUAL
Job Location Charlotte, NC

Job Description

\"account

Posted
05-Jun-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Charleston - South Carolina - United States of America, Charlotte - North Carolina - United States of America, Columbus - Ohio - United States of America, Indianapolis - Indiana - United States of America, Nashville - Tennessee - United States of America, Orlando - Florida - United States of America, Phoenix - Arizona - United States of America

Job summary

The Account Coordinator drives the operational processes for work order management and service partner follow up. Works collectively with customers, service providers, and employees performing a variety of routine and non-routine activities to help clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.

Essential Duties and responsibilities

  • Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.
  • Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.
  • Communicates clearly and efficiently both verbally and in writing with clients and service providers daily to maintain an outstanding relationship using phone, email, reports, and internal and 3rd-party systems; works with client and service provider personnel to maintain and troubleshoot system access and usability; provides required reporting, data, and dispatch updates for assigned clients; assists with service provider invoice collection and auditing.
  • Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
  • Conducts periodic weekly calls with clients to review status of projects/work orders.
  • Handles client specific programs such as landlord, warranty, dark locations, etc. Supports Digital & Technology development by providing user acceptance testing for system releases. Monitors/updates mismatch reports to validate API accuracy. Administers Tech onsite “do not exceed” requests (secondary).
  • Other duties as assigned.

Supervisory responsibilities

No formal supervisory responsibilities in this position

Qualifications

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

To perform this job efficiently, an individual must perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

EDUCATION and EXPERIENCE

  • HS Diploma/GED
  • Associates Degree Preferred
  • 0-2 Years of Experience

CERTIFICATES and/or LICENSES

Not Applicable

Interpersonal skills

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Financial knowledge

Ability to calculate simple figures such as percentages.

Reasoning ability

Ability to understand, resolve problems, and carry out general instructions in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Knowledge of customer service principles and practices and be familiar and comfortable making outbound calls

Proficiency with MS Office (Outlook, Excel, Word) and other systems

Validated professional verbal and written communication skills

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and timelines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Job Location

Charlotte, NC

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