Job account representative in Biddeford, ME at University of New England

Job Details

Company Logo Logo
Company University of New England
Company Website Hiring Organization
Company Address Biddeford, ME
Industry Colleges & Universities
Sector Education
Salary - USD per
Job Location Biddeford, ME

Job Description

The Student Account Specialist provides administrative support to the student financial services team as well as assisting students and their families to understand their semester bill, payment options and the like.

UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits) for additional information regarding UNE’s fantastic benefits package.

Responsibilities
  • Process refunds to parents and students; must maintain knowledge of federal regulations as they pertain to Federal Title IV refunds.
  • Carry out daily accounts receivable posting functions to include student payments; wire transactions and Admissions deposits etc.
  • Assists with the generation of semester billing.
  • Maintain third-party billing.
  • Post scholarships and waivers in student system as needed.
  • Process inter-departmental deposits; cash advances / athletic meal requests.
  • Review University leave of absences and withdrawals and update student account when necessary.
  • Work closely with Financial Aid staff on a wide variety of matters related to student accounts.
  • Investigate and resolve account problems, referring unusual situations to supervisor as necessary.
  • Perform various collections-related tasks for active students, contacting students with overdue accounts; clearing students for registration and graduation.
  • Perform other related duties as necessary.

Qualifications
Associate’s degree in accounting or other appropriate discipline, plus three to four years of relevant work experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Working knowledge of accounts receivable/cashiering in a University setting. Demonstrated ability to use this knowledge clearly and concisely to solve routine as well as complex issues and problems.
  • Clear and concise oral and written communication skills, problem solving skills, and demonstrated ability to handle adverse situations with tact and diplomacy.
  • Excellent customer service, organizational skills and technical skills to multitask and work under deadlines.
  • Strong team player with ability to work in diverse environment.
  • Demonstrated ability to work independently, take initiative while maintaining the highest level of confidentiality.
  • Ability to use standard office equipment including PC, phone, copier, scanner, fax, calculator.
  • Computer skills in the use of Microsoft Office.
  • BANNER knowledge desirable.

EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)
For those working in health care and clinical settings only: In order to protect the health and safety of the groups served, all students and employees who work in health care and clinical settings are required by Maine law to be vaccinated for COVID-19 prior to the start of employment. Maine only allows for medical exemptions to the policy. If you believe you are eligible for a medical exemption to the vaccine policy, after receiving a conditional offer of employment, you may seek the exemption through Human Resources. That process will include presenting documentation from your health care provider that outlines your medical conditions that qualify for a medical exemption and the provider’s authorization of the medical exemption. Please note that individuals who are required to be vaccinated per Maine law as a condition of employment will not be employed or permitted to work until they are in compliance with the policy.

Job Location

Biddeford, ME

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